Terms of Use

By using the MSAAQ platform (hereinafter referred to as the “Platform”), you agree to the following Terms and Conditions in addition to the Privacy Policy. These terms govern how the platform administration manages content and constitute a binding agreement between you, the user, and MSAAQ regarding the use of the platform and website.

User Protection

In cases where an account is suspended due to security breaches or suspected misuse, MSAAQ reserves the right to request personal documents or any information that verifies the user’s identity. Based on the available information, MSAAQ may choose to either reinstate or permanently suspend the account. The account’s personal information and avatar will be hidden to protect the suspended user’s privacy.

Platform users retain full intellectual property and copyright ownership of the content they publish on MSAAQ by default.

Users are obligated to pay their MSAAQ subscriptions through legal means. The use of any fraudulent or stolen methods will result in immediate suspension of the academy and the account owner, with possible legal action and financial compensation required for all affected parties.

Account Suspension Reasons

MSAAQ reserves the right to freeze or permanently suspend any account for unlawful or inappropriate use of the platform or violation of its policies.

Users may receive warnings for violating terms, laws, or inappropriate usage of the site or platform. These warnings, sent via the platform or the account’s associated email, do not automatically suspend the account but may lead to permanent suspension depending on the severity of future violations.

Violating MSAAQ’s Terms of Use may lead to permanent account suspension and potential legal claims for any resulting damages.

Subscription Renewal

Subscriptions to MSAAQ renew automatically through the chosen payment method unless paused or canceled before the renewal date.

If automatic renewal fails due to payment issues, the account enters a grace period of up to 10 days. During this period, the user can update the payment method and renew the subscription without consequences. After the grace period, MSAAQ reserves the right to suspend access to the academy and its content.

Subscription Cancellation

You may continue using the platform after canceling your subscription until the end of your current billing cycle, as shown in your account. After this period, your academy will be suspended until re-subscription.

Refund Policy

At present, subscription fees are non-refundable after cancellation. However, to maximize the value you receive, we offer a 14-day free trial so you can explore all platform features before subscribing.

We hope you’re enjoying your experience with MSAAQ. Please contact us if you face any issues or wish to suggest improvements. We are here for you and value your feedback.

Communication and Correspondence

MSAAQ may send emails to inform you about product updates, offers, and newsletters. You may unsubscribe at any time except for essential messages regarding your account or product updates that may affect your use of the platform.

Dispute Resolution & Student Support

MSAAQ provides support exclusively to academy owners and administrators. Students must contact their respective academies for any issues related to their learning experience.

If a student contacts us regarding payment issues or inability to access a course or product hosted by an academy on MSAAQ, we will redirect them to the respective academy.

If the academy fails to provide a clear way to be contacted, we may share the academy’s contact details with the student. If the student receives no response and provides valid proof of their claim, we reserve the right to grant them access to the course or product.

Your Platform Content

MSAAQ is a Software-as-a-Service (SaaS) provider. We are not responsible for the content you publish on your academy. You bear full responsibility for all content.

You may not provide or publish content that is sexual, hateful, violent, or extremist. MSAAQ is a platform built to share knowledge and education. Violating this principle may result in serious consequences.

MSAAQ reserves the right to delete video files or content from inactive academies or those whose subscriptions have been inactive for over 3 months—especially if such content is deemed inappropriate or negatively impacts service sustainability.

We recommend that you back up all video content from your inactive academy to avoid permanent loss. Data protection is a serious responsibility we take to heart.

Note: You may reactivate your subscription at any time. Only video files will be deleted; other data will remain intact.

User Legal Responsibilities

The user bears full responsibility for any content that violates the laws or regulations of the Kingdom of Saudi Arabia. Users must disclose the nature of their business and the products or services they provide or sell through the platform.

MSAAQ disclaims any liability for users’ violations of Saudi laws, public decency, or Islamic values. MSAAQ reserves the right to reject the registration of any academy or user whose activity does not comply with applicable regulations or these terms. By agreeing to these terms, the user confirms that their activities and platform content do not violate Saudi laws or public order.

MSAAQ is not liable for any claims resulting from errors or negligence, whether direct or indirect, or due to misuse by the user or third parties. Neither MSAAQ, its owners, employees, nor affiliates are responsible for any financial loss, reputational damage, defamation, or misuse of the platform.

MSAAQ and its affiliates bear no responsibility for the improper or illegal use of otherwise legitimate and permitted products or services offered via the platform. All offerings are solely provided by users through their academies.

If MSAAQ detects or suspects any illicit or fraudulent activity, it reserves the right to report such activities to relevant authorities. MSAAQ bears no responsibility for violations that occur without its knowledge.

Without harming the rights of users, MSAAQ has the right to suspend or terminate a user’s access to the platform at any time, without prior notice, and for any reason deemed appropriate.

Disclaimer

MSAAQ is a technical platform that allows users to create and manage their own online academies. Our role ends at providing the technical infrastructure. MSAAQ is not responsible for any legal violations committed by users, nor is it involved in transactions between merchants and their customers.

Pricing and Package Updates

MSAAQ reserves the right to update prices and modify package features at any time in the interest of improving the product.

Removing MSAAQ Branding

Removing MSAAQ’s logo using CSS code without having the proper package level that allows such customization is considered a violation. MSAAQ reserves the right to immediately suspend the platform without notice.

MSAAQ Pay Terms of Use

Agreement to Processing & MSAAQ Pay Fees

Once MSAAQ Pay is activated in your academy, you implicitly agree to the fee policies listed on the service page. You may not dispute these terms in any way.

Value-Added Tax (VAT) Handling

MSAAQ handles VAT on your behalf. A 15% fee (inclusive of VAT) will be applied to student transactions, meaning the student covers the VAT. We remit these taxes to the Zakat, Tax and Customs Authority directly, so you receive your payouts net of tax-related burdens.

You can manage this VAT setting from your MSAAQ Pay dashboard:

  • Prices inclusive of VAT: Students see the final price without additional fees. You control how VAT is deducted from the total.

  • Prices exclusive of VAT (default): VAT is added at checkout, and the student bears the additional cost.

Refund Policy (MSAAQ Pay)

We strive to offer solutions tailored to your business needs. If you’re unsatisfied with MSAAQ Pay, you may request a refund under the following conditions:

  • No refund fees apply for successful transactions, but MSAAQ Pay’s processing fee on the original transaction will not be refunded.

  • If you were charged multiple times for the same transaction, contact us and we’ll review and process eligible refunds promptly.

  • Once a payment is processed through your academy, it cannot be refunded.

  • Once you’ve received funds or completed financial transactions via MSAAQ Pay, you are no longer eligible for a refund.

  • If you no longer wish to pay MSAAQ Pay fees, simply disable it from your dashboard. No subscription refunds apply prior to deactivation.

All refund requests are reviewed by our team within 14 business days of submission.

Note 1: If your request does not fall within the above criteria, you are not eligible for a refund. Use of MSAAQ Pay indicates your full acceptance of these policies.


Note 2: Bank fees may apply when withdrawing earnings through MSAAQ Pay. MSAAQ is not responsible for any banking charges. The user is solely responsible for choosing their preferred bank account for withdrawals.